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Recovery phrase and security
Updated 15 November 2026 ยท by the DocuLock team
In short. When you create your vault, DocuLock shows a 24-word recovery phrase once. To restore the vault on a new phone you need that phrase and your Apple ID together. Nobody at DocuLock can reset it. Keep it on paper or in a password manager that is not protected by the same Apple ID.
Where should I keep my recovery phrase?
On paper in a safe place, or in a separate password manager such as 1Password or Bitwarden. DocuLock can offer the phrase to your password manager when you create the vault. If you save it in Apple Passwords, it is protected by the same Apple ID the restore needs, so someone who took over your Apple account would have both. The app says this before saving.
What protects the app on my phone?
- Ask for Face ID: right away, after 1 minute or after 5 minutes away. The app switcher never shows your documents.
- Lock a document: it opens only with Face ID or your passcode, and is hidden from lists and search.
- Folder PIN: a PIN of 6 to 12 digits seals a folder with its own key.
- Health check: the top of Settings ticks what is in order and offers a fix for what is not.
What if I delete something by mistake?
Deleted documents wait in Recently deleted (Settings, Documents) for 30 days on all your phones, then go for good. Put one back, or delete it now.
How do I delete my whole vault?
Settings, Delete vault, confirm with your Apple ID and type DELETE. The service removes your encrypted documents, links, phones and the vault. This cannot be undone.
Related
DocuLock is coming to iPhone. Ask for early access and we will write when it is ready.
Questions
Can DocuLock recover my account if I lose my phone?
Yes, if you have your recovery phrase and your Apple ID: install DocuLock on the new phone and restore. Without the phrase, nobody can open the vault, including us.
What is zero-knowledge encryption?
The service stores your data encrypted with keys it never receives, so it cannot read your documents, their names or the text inside them, even if asked.